Shipping & returns
Thank you for choosing Uncle Sam's Safari Outfitters for your outdoor and camping needs. We want to ensure you have a smooth shopping experience, so please review our shipping and returns policy below:
- We offer standard and expedited shipping options during checkout.
- Orders are processed within 1-2 business days, and shipping times vary depending on your location and selected shipping method.
- You will receive a confirmation email with tracking information once your order is shipped.
- Shipping costs are calculated based on the weight of your order and your shipping location.
- Free shipping may be available for orders over a certain value. Check our website or promotions for details.
Returns and Exchanges:
We want you to be completely satisfied with your purchase. If you're not happy with your order, we offer a hassle-free return and exchange process. Please read the following guidelines:
- All returns must be accompanied by a receipt and must be initiated within 30 days of the original purchase date.
Condition of Items:
- To be eligible for a return, items must be unused, in their original packaging, and with all original tags intact.
- No returns or exchanges are accepted on Sale Items, Surplus, Consumables, Water Filters, and Cutlery for hygiene reasons.
Initiating a Return:
- To initiate a return, please contact our customer support at [email protected] Provide your order number, details about the item you wish to return, and the reason for the return.
- Customers are responsible for return shipping costs unless the return is due to an error on our part or a defective product.
- Once your return is received and inspected, we will process your refund or exchange. Refunds will be issued to the original payment method.
Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately. We will provide instructions on how to proceed.
Contact Us: If you have any questions about our shipping and returns policy, please contact our customer support at [email protected] We're here to assist you!
Please note that the terms and conditions mentioned above are subject to change. For the most up-to-date information, refer to our website or contact customer support.